Under the Data Protection Act (1998) and EU General Data Protection Regulations (GDPR) 2018, we have a legal duty to protect any information we collect about you.
What information do we collect?
Without limitation, any of the following data may be collected:
• Date of birth
• Contact information such as address, email addresses and telephone numbers
• Demographic information such as post code, preferences, occupation and leisure pursuits, activity levels
• Medical information, including medicines and supplements you take or have taken, your occupation, typical tasks and activities you perform in your normal daily life, leisure pursuits, physical activity levels, and your medical history (past and present)
• Details of services and products used
• Financial information such as credit / debit card number (This data is stored by the secure payment system Stripe)
We keep information on your activity with us, including your visits to our physiotherapy clinics.
Pete Jowsey Physiotherapy & Acupuncture will make sure that you receive the service you have requested, process any payments and send you information relating to that service. We will also ensure we keep your information up to date. Please do let us know if your details have changed. Your data will only be accessible to the individuals and staff required to run the physiotherapy service if they are trained and it is appropriate for them to carry out their job. This data is held securely and is not shared with anyone not involved in your care. Non-clinical administration staff may handle some of the data in order to administer the physiotherapy service.
We may use your contact details to remind you of future appointments, or other information concerning your treatment. We may also use your contact information to send you information which the practice believes may be of use to you and in your interests with your consent. We may also use your contact information to send you corporate Christmas, New Year or birthday greetings.
Our client data is stored within the Pete Jowsey Physiotherapy & Acupuncture Victoria Park Clinic in Bristol, in paper form in a lockable filing cabinet, and in electronic form on password protected encrypted devices.
The pjphysio.co.uk website cookies & contact form
The website is a secure website. It utilises an online contact form which directs your query to my firstname.lastname@example.org inbox. If you do not wish for your information to pass through Weebly.com then please either e-mail, SMS text message, or call the practice directly.
All contact details are on the pjphysio.co.uk website.
Access to your information and contacting us
You have the right to access your information at any time to check whether it is accurate and up to date. If you wish to amend any information, please contact email@example.com
How long is your data stored?
Your information, for an adult will be held for a minimum of 8 years after the last treatment session and for children under the age of 18 years old at the time of treatment they will be held for a minimum of 25 years after the last treatment session. The records will be disposed of at the appropriate time in a secure manner.
Issues & concerns
If you are unhappy with any aspect of your care including how your information is handled, please contact us via firstname.lastname@example.org or 07805 051372 and Pete Jowsey (Clinic Owner) will talk with you to discuss and seek to address your concern. If this does not resolve the issue to your satisfaction, you have the right to complain to the Information Commissioner about the way in which we collect and use your personal data: https://www.ico.org.uk/concerns or telephone 0303 123 1113.